A few weeks ago I wrote a blog post about Daniel Hodous, the Communications Coordinator here at Goodwill Manasota. I really liked the concept of getting to know a team member better and decided to do it again with today’s post (and I can almost guarantee I will again in the future!).
Earlier this afternoon I was lucky enough to catch up with Diana Olivieri at our North Sarasota location (also known as our Mecca location). I won’t tell you what she does though; I’ll let her take care of that herself. I asked Diana the same four questions I asked Daniel and here’s what she said…
Sam: What is your title here at Goodwill and what does that job entail?
Diana: I’m a Good Partner Coach and the majority of my job is case management. I also run the first time Homebuyers Club for employees, which includes credit counseling and everything that a person needs to know and do to be able to get preapproved to buy a home. Additionally if there’s a problem with any team members they come to me, if they have any financial problems they come to me, if they need a uniform they come to me, whatever problems they might have, they come to me.
Sam: Awesome. You sound like a good person to know. How long have you worked at Goodwill?
Diana: Thirteen years
Sam: Nice. Did you start out as a Good Partner Coach?
Diana: No, I started as a Housing Case Manager back when we used to have the Homebuyers Club that was open to anyone who came through the door (not just team members). I have been a Coach for about three years now.
Sam: What’s your favorite part of your job?
Diana: Being able to help people achieve their goals, whatever they may be - especially when it comes to their credit.
Sam: Very cool. OK, last question, what’s one thing you wish people knew about Goodwill?
Diana: Probably that we employ people with all kinds of barriers to employment, regardless of what those barriers may be.
And that ladies and gentlemen is a little bit of background on one of our AMAZING Good Partner Coaches, Diana Olivieri!
And in case you want to know more about what our Good Partner Coaches do, their official description states that they are responsible for…. providing individuals and families comprehensive “single point of contact” case management as part of a seamless service delivery design including personal and career counseling, life and work coaching, and linkage to and advocacy with organizational and community resources.